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Delivery & Returns

Click & Collect

Can't wait for delivery? Why not try our FREE Click & Collect service? Simply make your purchase online and collect it after two hours from in-store. When collecting your item, please bring your order confirmation with you and state that you are collecting an online order at our reception desk.

This service is available from our Glazebury store 8:30am-8pm - 7 days a week.

Delivery

Royal Mail First Class Recorded Delivery - £1.55

We use a recorded, 2-3 day service for our smaller items, such as Bents Gift Cards & Afternoon Tea vouchers. You can opt to send our Gift Cards and vouchers as gifts straight to your family and friends. Simply enter their address and optional gift message during the checkout process and we'll do the rest!

 

Standard 3-5 Working Day Delivery - £3.50

Not in a hurry? Our standard delivery option will get your order to you within 5 working days (excluding Saturday, Sunday and Bank Holidays).
Your order will arrive between 7:30am-5:30pm, but if we miss you, we'll leave a calling card so you can rearrange delivery

Standard Delivery is FREE on all* orders over £100.

*Excluding Furniture Items

*At present, some areas of the UK are currently excluded from our free delivery option and carry a surcharge, including but not limited to, the Isle of Man & Northern Ireland. Furthermore, it may not be possible for us to deliver to some remote areas of the country. Details of any further incurred costs will be displayed during the checkout process. At this time, we are unable to send Plants and other fragile items to these areas.


Next Working Day Delivery - £6.95

Need your purchase for tomorrow? Place your order before 2pm (Monday-Friday) and your items will be delivered to you the next working day. When orders are placed after 2pm on Friday through to 2pm Monday, they will be delivered on Tuesday.

Your order will arrive between 7:30am-5:30pm, but if we miss you, we'll leave a calling card so you can rearrange delivery

 

Nominated Working Day Delivery - £6.95

With this exclusive service you can choose the day you want your goods delivered (excluding weekends).

When orders are placed after 2pm on Friday through to 2pm Monday, the earliest available delivery date is Tuesday.

Your order will arrive between 7:30am-5:30pm, but if we miss you, we'll leave a calling card so you can rearrange delivery


Furniture Delivery - £25

Furniture orders will be delivered to you via a specialist two-man service. Once an order is placed we will be in touch to arrange a suitable delivery date. The earliest that you may receive your item is 7 working days from the time of your order*

You will need to be in to sign for your order.

*Some of our Furniture ranges may have different lead times, please check the description on the product page for the most up-to-date information.

 


Additional

Our bulk bags of Rolawn topsoils, mulch, and turf orders are also subject to slightly different delivery criteria. Click here for full information.

 

Returns Procedure

If you change your mind…

At Bents we want you to be able to buy with confidence. However, should you wish to return your purchases*, we are happy to offer a full refund** or exchange within 28 days provided there is proof of purchase and it is in a resaleable condition. An exchange or credit note will be offered on sale items. We are unable to offer a refund, exchange or credit note on certain products for hygiene and safety reasons. This does not affect your statutory rights.

Phone us on 01942 266303 within the 28 day period to proceed with the process.

If you would like to return your item to the Bents store please ensure that you take your delivery paperwork with you to help the store quickly process your refund.

* The cost of which would be the customers’ responsibility
** Not including delivery

Kelkay Returns Policy

If you've chosen one of our Kelkay Products, the returns procedure is slightly different.
Should you wish to return your purchases*, we are happy to offer a full refund** or exchange within 14 days provided there is proof of purchase and it is in a resaleable condition.

*The cost of collection of your product by Kelkay incurs a flat rate charge of £30.
** Not including delivery


If there is a fault with the product…

We will attempt to rectify any faults that occur within 12 months* from the date of purchase. Phone us on 01942 266303 to arrange a FREE collection. We'll usually offer you a replacement or repair. Products must be accompanied by your proof of purchase. This does not affect your statutory rights.

* Subject to change due to manufacturer guarantee


5 Year Guarantee to Grow...

Our home-grown hardy plants are sold with a five-year guarantee to grow, should your plant fail, simply return it with proof of purchase and we will happily offer you a replacement.

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