We’ll show an estimated delivery date at checkout based on your postcode and the items in your basket. You’ll receive tracking details as soon as your order is dispatched.

During seasonal peaks (e.g. Christmas), delivery partners may experience delays. We’ll keep you updated by email.

Delivery charges vary by order value, product type and location. For the most up-to-date pricing (including any free-delivery thresholds), please see our Delivery page.

Where available, you’ll be offered delivery options at checkout such as named day or weekend delivery. Options vary by postcode and carrier.

Yes—some items (e.g. furniture) use specialist or two-person delivery. We’ll confirm the date by email or phone and share any access requirements.

Orders can be split into multiple parcels depending on availability and fulfilment locations. We’ll send tracking for each shipment.

You’ll receive a tracking link when your order is dispatched. If you can’t locate it, check your junk folder or contact Customer Care.

Carriers usually attempt redelivery or leave a card with instructions. You may be able to nominate a safe place or neighbour via the carrier portal.

We accept returns within our stated returns window providing items are unused and in original packaging. Please check the Returns & Exchanges page for current timelines and any seasonal extensions.

Choose the option that suits you: post your item back, arrange a collection for large items, or return in person at Bents. Step-by-step instructions are on our Returns page.

Please contact Customer Care with your order number and photos if possible. We’ll arrange a replacement, repair or refund in line with our policy.

Refunds are processed to your original payment method after we’ve received and inspected the return. Banks typically take 3–5 working days to show the funds.

Certain items may be excluded for hygiene or customisation reasons (e.g. made-to-measure). See our Returns policy for details.

If your order hasn’t been picked yet, we may still be able to help. Please contact Customer Care with your order number as soon as possible.

We accept major debit/credit cards and popular digital wallets. Additional options (such as gift cards or pay-later services) may be available at checkout.

Order confirmation emails are sent immediately. If you can’t find it, please check your junk folder and verify the email on your account.

Enter your code in the voucher field at checkout. If a code doesn’t apply, check the terms (expiry date, exclusions, minimum spend) and try again.

Yes—please contact Customer Care with your order number and we’ll provide a VAT receipt once your order has been invoiced.

Please see our Opening times page for the latest restaurant and café hours.

Festive hours are listed on our Opening times page when available.

Most dining is walk-in with counter service—no booking required.

We’re currently treating members to a birthday cake during their birthday month.

Afternoon Tea is bookable online—use our Afternoon Tea booking page. Got a voucher? Email heretohelp@bents.co.uk to reserve.

Yes—ask a colleague during your visit and we’ll advise on available takeaway options.

There’s a designated space in our dining area to leave your trolley while you eat.

Fish & Chip Friday is currently available in our Restaurant, and we also have a Fish & Chip van outside for added convenience.

Yes—our toilets are open as usual.

We maintain enhanced cleaning and sanitising, manage numbers at peak times, provide sanitising stations, and ask guests to be mindful of others.

We aim to have orders ready after 24 hours. A further email confirmation will be sent once your order is prepared — please wait until you receive this before coming to collect. Bring your order number and a form of ID to our collection point.

We’ll hold your order for a set period after it’s ready. If you need more time, contact Customer Care and we’ll do our best to help.

Yes—please ensure they bring the order number and appropriate ID. You may be asked to confirm authorisation.

Product pages show live availability where possible. If an item is out of stock, look for a ‘Notify me’ option or contact our team for advice.

We review competitors regularly and aim to offer great value. If you’ve seen a lower price elsewhere, please get in touch and we’ll take a look.

Our home-grown hardy plants are sold with a guarantee to grow. If your plant fails, simply return it with proof of purchase and we’ll happily offer a replacement (subject to policy).

Yes—gift cards are available to purchase online and in-store.

Accepted gift-card types are shown at checkout. Some partner concessions may be excluded. Ask our team if you’re unsure.

Expiry dates are stated on the card or at purchase. Lost, stolen or defaced cards may not be replaced—please treat gift cards like cash.

You can join online or in-store in a few minutes. See ‘be inspired’ in our website menu for benefits and how to sign up.

Contact Customer Care and we’ll arrange a replacement. We can also merge duplicate accounts if needed.

Event tickets are emailed to you (check junk/spam). You can usually re-download tickets via your booking confirmation page.

Changes depend on the event’s terms. See your booking confirmation for options to reschedule, transfer or cancel if available.

Current opening hours are shown on our website footer and the Store page. Bank-holiday hours may vary.

Visit our Contact page for email addresses and phone numbers, or speak to our Customer Services team in-store.

Well-behaved dogs are welcome in designated areas. Please follow on-site signage and any guidance from our team.

Yes—there is free on-site parking, including accessible spaces close to the entrance.

We aim to make Bents accessible for all visitors, including dedicated parking and accessible restrooms. Speak to our team on arrival if you need assistance.

Baby-changing facilities are available on site. Ask a colleague for the nearest location to you.

Yes—our award-winning restaurant and cafés are open daily. See the Store page for menus and opening times.

Please email our Marketing team via the Contact page with details of your enquiry and deadline.

We consider sponsorship and charity requests throughout the year. Please email details of your organisation and proposal.

Please write to our Buying Department with your product range and contact details. We’ll be in touch if there’s a fit.