Contact Us

HOW CAN WE HELP YOU? 

Speak to a member of our team today, they are available 24 hours a day, 7 days a week via our online contact form. Our telephone lines are manned from 8am - 5pm 7 days a week. 

If you have a question, and cannot find the information below, please fill out the form below and we'll aim to respond within 24 hours, during busy times this can take between 48-72 hours so please bear with us. 

Our Customer Services and Online teams are currently experiencing a larger volume of calls, emails and enquiries, so there may be a delay of up to 48 hours in us responding to you. Please ensure that your query will be answered. You may find your questions have been answered here, alternatively should you require assistance our Customer Services team are available during opening hours on Tel: 01942 266300. Note - our mailbox and phone lines are manned 24/7, however, we will only respond during opening hours.

We appreciate your patience, kindness and understanding during this time. 

Online orders 

Where is my order confirmation? - Please remember to check your spam and junk folders, as sometimes our emails can land here and be missed. Should you need us to send a copy, we can email this to you. 

Why haven't I recieved an update on my delivery? - Should your item be a pre-order, we will only contact you once when you have ordered to confirm your order, and again once your item is being booked and dispatched. Please note our standard delivery items can be tracked at evey point. Our local delivery and dining options offer a window of time for collection or delivery on the selected date only. Our large delivery items with our couriers are booked on a date and time suitable for you, we will contact you. 

Website Feedback 

We are always looking to improve your online experience, your feedback is helpful to us, you can contact us to submit and review our website at any time. 

Price Match Help 

You can submit a price match request online. Please note we are unable to offer price match requests with online only retailers, or items that are currently out of stock or pre-order only. We do our upmost to ensure our prices are competitive, should you wish to make a request you can do so using our online form. 

Store Information 

Are you open? Our store is open for all your daily essentials, however, our dining areas are currently closed due to current restrictions, following the latest announcement these will begin to open partially on the 12th April for socially distanced dining and takeaway menu. 

Will toilet facilities be open? Yes, our toilets and restrooms are open as usual with heighted cleaning procedures and regular checks in place. 

You can visit our store information pages for facilities and opening hours here

Speak to a specialist within our store across Garden, Plants, Home, Gifts & Food Hall. 

General Enquiries Tel: 01942 266300 or you can email us: howcanwehelp@bents.co.uk

International Tel: +44 (0) 1942 266300

Frequently Asked Questions 

You can email us: shopping@bents.co.uk 

Web Enquiries Tel: 01942 266300 or you can email us: shopping@bents.co.uk

For a quick answer to your question, please see the most frequently asked questions by our customers

FAQ's               Gardening FAQ's            Dining FAQ's

Guarantees

You can find out more about our gurantees across plants, garden furniture and products within our product lisitng pages. Shoudl you have a further query reagrding a guarantee, please contact us, our customer services, buying team and suppliers will be more than happy to help. 

Complaints 

We hope that you're pleased with your purchase and the customer service you've received from us. However, in the unlikely event there's something you're not happy with, please get in touch with the relevant team so we can resolve this quickly for you. Our customers are at the heart of our business and we want to ensure you are 100% happy. 

Help with any other queries 

For online and store enquiries, please contact us on the above contact numbers, email or via the contact form provided. 

We manage our HR, Marketing, Ecommerce and Buying teams in-house. However, should you wish to contact us see below >

For press and marketing enquiries including events, sponsorship, press or collaborations, please email us: marketing@bents.co.uk

For website enqurires including business development, please email us: shopping@bents.co.uk

For buying proposals including product ranges, please email at shopping@bents.co.uk - please note, we recieve many emails, our buying team will contact you should this be of interest. 

Covid-19 Safety procedures 

You can view our policy for shopping with confidence here:

Shop with confidence at Bents | Bents Garden & Home

Still need help? 

Head to our social pages to connect with us on Twitter, Facebook, Instagram, YouTube and get inspired on our Pinterest pages or simply pop into store to speak with one of our amazing Bents team who will be more than happy to help you.

We look forward to seeing you soon.