Delivery

Delivery Information

Simple, transparent delivery across the UK. Delivery options and timeframes are shown clearly at checkout based on your basket and address. Tracking is provided where available.

View Returns & Exchanges Contact Customer Care Free delivery £50+ (Standard & 2-man)
Order by 2pm Mon–Fri for same-day dispatch on eligible services (excluding Bank Holidays). Delivery availability & pricing are calculated automatically at checkout. Some services may be unavailable for certain products or locations.

Service overview

Availability/costs vary by product and postcode; the final options are shown at checkout.
Gift cards & vouchers are sent on an economy service at £3.
Free delivery £50+ applies to Standard parcel and 2-man large/bulky deliveries only. Local delivery (£10) and Pallet delivery (£80) are excluded.
Service What to expect Timeframe From price* Tracking
Standard parcel Reliable door-to-door for eligible items Yes (where supported)
Express parcel Faster delivery when you need it
Excluded from free £50+.		 Yes (where supported)
Click & Collect Collect from our Warrington store Ready-to-collect notification
Large/bulky Specialist 2-man carrier; access required (kerbside as standard) Pre-arranged / confirmed
Local delivery For specific heavy/fragile items (e.g., compost, gravel, paving, delicate/oversize planters) to WN7, M29, WA3, M46. Shown only when eligible items are in your basket. Excluded from free £50+. Pre-arranged / confirmed
Pallet delivery Kerbside service for eligible low-value heavy consumables outside local zones (e.g., bagged aggregates/compost). Shown only when required. Excluded from free £50+. Pre-arranged / confirmed

*Indicative. Exact price/timeframe shown at checkout.
Free £50+ applies to Standard parcel and 2-man large/bulky only; excludes Local and Pallet.

Delivery options

Standard & Express Parcel Services

For eligible items, you’ll see standard or express options at checkout. Estimated delivery dates are displayed before you pay.

  • Pricing varies by parcel size/weight and address
  • Safe-place and neighbour options may be available
  • Carrier notifications by email/SMS where supported

Click & Collect (Warrington)

Collect eligible items from our Warrington store. Usually ready within 24 hours. You’ll be notified when your order is ready to pick up.

  • Bring your order confirmation and photo ID
  • We’ll hold your order for a reasonable period
  • Collection point: Customer Service Desk

Local delivery (£10)

Local delivery (£10) is used only for specific heavy consumables or fragile/oversize products that can’t go by parcel or our 2-man team.

£10 local Shown only when eligible items are in your basket WN7 · M29 · WA3 · M46 Excluded from free £50+

Typical items

  • Compost & soils
  • Bagged gravel/stone & paving
  • Delicate / oversize planters

Outside these districts

Pallet delivery (£80) applies for the same item types (kerbside; booked window).

Coverage shows postcode districts (approximate). Zones are postcode districts, not full postcodes. This service appears only when your basket contains eligible heavy/fragile items.

Trouble viewing the map? See zones: WN7, M29, WA3, M46.

When is Local / Pallet used?
Typical local/pallet items
compost & soils, bagged gravel/stone, paving, large fragile planters.
Most orders
go by Standard parcel or 2-man delivery (and qualify for free £50+).

Not sure which district you’re in? We’ll automatically show the right option at checkout.

Large & bulky deliveries

Some items (e.g., garden furniture, heavy planters) are delivered using a specialist service. We’ll confirm delivery arrangements after checkout if required.

Please check before delivery:
  • Kerbside access suitable for a large vehicle
  • Someone available to receive and sign
  • Steps, narrow lanes or restricted access noted in advance

Most large/bulky deliveries are free via our 2-man carriers. If your address is outside our local delivery zones for heavy consumables, pallet delivery (£80) applies.

Questions? Email orders@bents.co.uk and our team will be happy to assist.

How delivery works

1. Choose your preferred delivery option at checkout (shown based on your basket and address).

2. We’ll dispatch your order using the selected service; you’ll receive updates where available.

3. Track your parcel or arrange a new delivery slot with the carrier if needed.

4. Enjoy your purchase. If something isn’t right, our returns & exchanges process is straightforward.

Postcodes & restrictions

Remote areas & islands

Certain regions (e.g., Scottish Highlands, islands, Channel Islands, Isle of Man, Northern Ireland) may have limited services, longer timeframes or different pricing. If applicable, you’ll see this reflected at checkout.

Age-restricted & specialist items

Some products require age verification or specific delivery methods. Any additional steps will be shown before you place your order.

Need help?

If you have any delivery questions or need support with your order, our Customer Care team is here to help.

orders@bents.co.uk

Last updated: 26 Aug 2025

Frequently asked questions

When will I see delivery options and prices?
All available services and costs are shown at checkout once you’ve entered your address. See Service overview.
Do you deliver locally?
Yes — we deliver all products available online to local addresses. Please note that certain lines (e.g., compost, gravel, paving, and delicate/oversize planters) use our Local delivery (£10) within WN7, M29, WA3, M46. Outside these districts, the same lines may require Pallet delivery (£80). Local and Pallet deliveries are excluded from the free-over-£50 offer.
Will I get tracking?
Most parcel services include tracking and delivery updates by email/SMS where supported by the carrier.
How are large or palletised items delivered?
Large/bulky items are usually delivered free via our 2-man carriers. If your address is outside our local delivery zones for heavy consumables, pallet delivery (£80) applies.
What if there’s a problem with my delivery?
If anything goes wrong, contact orders@bents.co.uk and we’ll help resolve it quickly.

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