The Pet Café...

Comments

1. Brenda Hindley -

   8th January 2018

   Hello. Are dogs allowed in the outdoor areas of the garden center? Thanks
   1. Bents Garden and Home -

      14th January 2018

      Previously we did allow small dogs that could be carried by their owners into the store, and whilst we appreciate many owners would not enter into food areas, with the expansion of the Food Hall and dining areas, it became necessary for us to restrict the access of dogs (with the exception of assistance dogs) into the store, to ensure hygiene risks were minimised. Unfortunately we have also had a number of incidents of customers bringing their pets into the main store and leaving dog mess on a regular basis, both inside and outside.
      
      We are sorry for any disappointment this may cause you but we do have a Pet Café located in The Pet Place which also offers grooming and spa treatments, although booking is recommended; we are also looking into a walking facility which will allow owners to browse the store in the knowledge their pets will be well cared for.
      
      Should you require any further assistance, please do not hesitate to contact our Customer Services department on 01942 266 300.
2. Anne -

   29th January 2018

   Is it possible to view the munu for the pet cafe. Thank you
   1. Bents Garden and Home -

      31st January 2018

      Hi Anne,
      Thank your for your intrest in the Pet Cafe, we do not have a set menu in this cafe. However, there is a range homebakes, cream cakes, coffees and sandwich selction which vary daily.
      
      We hope this is off help, if you require any further information please call on 01942 266 300
3. Nicola -

   6th March 2018

   Is it possible to reserve a table in the pet cafe on Sunday 11th for 5 people at 1pm?
   1. Bents Garden and Home -

      6th March 2018

      Hello Nicola,
      
      Thank you for your comment, unfortunately our Pet Cafe doesn't accept table bookings, we can only advise an early arrival to see what the table availability is.
      
      Sorry we couldn't be of any further help.
4. Wendy Rees -

   11th March 2018

   Hi there,
   Well done on your pet cafe, great idea. Does your pet cafe serve gluten free bakes?
   Thanks
   Wendy
   1. Bents Garden and Home -

      12th March 2018

      Hi Wendy,
      
      Thanks for your feedback, I will ensure this is passed on.
      
      The 'Pet Cafe' serves gluten free fruit scones, carrot cake muffins and sandwiches (the sandwich filling is confirmed on the day). If you would like any other gluten free options, they are available from the main restaurant, a cafe assistant should be able to help you on the day.
      
      Please be advised dogs are only allowed in The Pet Place and Pet cafe.
5. Fiona Quinlivan -

   4th August 2018

   Really disappointed with the limited selection in the cafe - hardly ever have a choice of sandwiches as a vegetarian and I have often had to have children’s cheese sandwiches. I think the cafe is not up to the usual high standards of bents which is a real shame.
   1. Bents Garden and Home -

      17th August 2018

      Hi, thank you for providing feedback on the range of food in The Pet Cafe.
      
      Your feedback has been passed on to the Management Team in The Fresh Approach Restaurant for their consideration.
      
      Thank you
6. Jade -

   27th August 2018

   Me and my daughter brought our first puppy to the pet cafe a couple of years ago. It was a lovely experience. Staff were helpful and friendly, even when the pup had a little accident. My daughter is so excited to bring our newest addition there tomorrow for a treat and a browse round the store.
   1. Bents Garden and Home -

      27th August 2018

      Hi Jade,
      
      I am really pleased to hear about your experience in The Pet Place.
      We have plenty of treats and lots of space to stretch you new dogs legs around The Pets Place and Trespass.
      
      Hope this helps!
7. Lisa -

   12th September 2018

   Do you sell birthday cakes for dogs? If so do I need to order or can I call into store and purchase?
   
   With thanks
   1. Bents Garden and Home -

      12th September 2018

      Hello,
      
      Thank you for getting in touch. We do sell Birthday Cakes for Dogs these can be purchased from the Pet Place, we can also offer a personalised cake for your pet, however this would need to be pre-ordered. I hope this helps. If you would like any more information or if you would like to order please call the Pet Place directly on 01942 266300 ext 721

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