Shop with confidence at Bents
We’re delighted to see life taking steps back to normality and here at Bents we’re continuing on our journey to ensure customers feel safe and welcome whilst visiting and spending time with us.
Following the latest government announcement we have been busy making plans, working on changes and deciding to keep a few of our safety measures in place.
We will continue to limit numbers during our peak times to ensure a comfortable and safe shopping experience and whilst wearing a facemask is no longer mandatory, we encourage and welcome their use and hope colleagues and customers who wish to wear them feel comfortable doing so.
During quieter times all our entrances will be open to welcome you in store, but we may need to return to our controlled entrances during busier periods. And whilst social distancing is no longer a legal requirement we would encourage everyone to be mindful and consider the risks of contact with others, a reason why the perspex screens at our tills will stay in place for now.
We have removed our floor arrows to allow for a freer movement throughout store, but all of our cleaning and santisiting stations will remain in place.
Plans are being made for a full return to normal for our Dining Destinations, but for now we will increase capacity in the venues currently open and continue with our booking and virtual queuing system which helps to limit wait time and reduce queues.
All of our measures and latest changes have been put in place to help our customers and colleagues to feel safe whilst we take the next steps on this journey together.
From our family to yours, we thank you for your patience and support during this time.
Safety in store
We remain open in line with Government guidelines – which allow all garden centres to continue trading – and we are really grateful, as a local family owned and run business responsible for over 388 peoples livelihoods, to be able to do so.
Throughout this period, we will not compromise on any of the stringent safety measures we already have in place and will continue to add more to help keep you safe.
Just a little reminder of the measures that we have in place to keep you safe:
• Restrictions to entry with only two of our entrances open and monitored by our colleagues
• Strict social distancing and one-way systems
• Stringent cleaning schedules and stations throughout the store.
• Carefully controlled number of customers in store to ensure safe social distancing, which can at times lead to a queue outside
• Our non essential products are available for sale online at bents.co.uk
We have now also introduced the below new measures:
• Increased our marked out outdoor queuing spaces to 2.5m
• Increased our security guard presence outside and inside the store to ensure people are adhering to the rules.
• Insisting that each household group visiting must take a trolley to assist with social distancing
• We also recommend that you limit the number of people from your household that visit with you for your essentials trip
To further protect our customers and colleagues, we will be challenging customers who are not wearing a mask, unless they are exempt in line with government guidance
We also continue to work closely with the local council, the Cheshire Police force and our own Health and Safety consultants.
We’re open and we’re here for you every day. . .
Monday to Saturday from 8.30am – 6pm
Sunday from 10.30am – 4.30pm
Our website features a wide selection of our products and we are also expanding our click and collect service, providing other options for shopping with Bents. We will continue to review our services and will provide updates if things change, but in the meantime if you have any additional questions please do not hesitate to contact us via email at: firstname.lastname@example.org
Dining with us
Whilst we have continued to provide customers with takeaway options throughout the latest lockdown, we can now offer a number of Alfresco dining destinations throughout the store, all of which offer a delicious choice of homemade, freshly prepared food.
View menus, opening times and more details online here Welcome to Dining At Bents | Bents Garden & Home
In addition to the seating areas located next to The Alfresco Huts, Pet Café and Jurassic Cove Adventure Golf Course, we have also extended the outside seating area around our picturesque lake. Alfresco Lakeside Dining includes an extensive decking area and a covered marquee area, which is open sided in compliance with Government guidelines, and offers shelter from the elements.
Whilst prior booking is required for Alfresco Lakeside Dining, which can be made online here Make a booking | DesignMyNight or in store on the day, Bents additional outdoor dining options are all open on a take away or walk-in basis.
From our family to yours, we appreciate your on-going support.